With the development of new communication tools and the diversification of our services, we attach particular importance to the protection of your privacy. The present Privacy Policy describes how La Touche Musicale SAS, a French company based at 32 boulevard du Port, 95000 CERGY, collects, uses, protects and shares your personal data when you use our music transcription services (PianoConvert, GuitarConvert, BandConvert, SingConvert and any other transcription Service provided by La Touche Musicale) and piano learning services (PianoGo and any other learning Service provided by La Touche Musicale).
We undertake to respect the confidentiality of your personal information and to process it in accordance with current regulations, in particular the General Data Protection Regulation (RGPD) and the French Data Protection Act (Loi Informatique et Libertés).
We collect different types of data depending on the services used:
We collect the following information when you use our services:
– E-mail address (when creating a user account)
– Last name and first name (if entered by user)
– Payment information (managed via Stripe, we do not store any banking data)
– Audio, video or MIDI files (for transcription and learning services)
– Usage history (transcriptions made, songs learned, preferences)
When you browse our sites and applications, we may automatically collect certain data via cookies and similar technologies:
– IP address
– Browsing data (pages viewed, actions taken)
– Type of device and browser used
– Connection data
We also use audience measurement, browsing analysis, support and advertising cookies and trackers (Google Analytics, Google Ads, Microsoft Clarity, Meta, TikTok, HelpCrunch, FirstPromoter, Brevo) to understand how our services are used, improve the user experience and measure our campaigns. To find out more, see our Cookie Policy.
We use your data for the following purposes:
– Creating and managing your user account
– Access to transcription and learning services
– Payment and subscription management
– Personalized user experience (recommendations, transcript storage)
– Customer support and technical assistance
– Marketing and promotional information (with your consent)
– Service analysis and improvement
Your data will never be sold to third parties.
In accordance with the GDPR, you have the following rights regarding your personal data:
– Right of access: obtain a copy of the data held on you
– Right of rectification: correct inaccurate information
– Right to erasure (“right to be forgotten”): request the deletion of your data
– Right to portability: retrieve your data in a structured format
– Right to object: refuse the use of your data for marketing purposes
– Right to restrict processing: temporarily restrict the use of your data
You can exercise these rights by contacting us at :
📧 contact@latouchemusicale.com
📍 32 boulevard du Port, 95000 Cergy, France
We will respond to all requests within a maximum of 30 days.
We implement strict security measures to protect your information:
– SSL protocol (encryption of data in transit)
– Firewall and access control
– Password encryption (no plaintext passwords stored)
– Payment security via Stripe
– Regular data backup
However, no data transmission over the Internet is completely secure. In the event of a data breach, we will inform the users concerned and the relevant authorities as soon as possible.
We retain your personal data for as long as is necessary for the purposes described above:
– User account data: kept for as long as your account exists.
– Files submitted for transcription and their results: available in your account for 30 days so that you can download them, then deleted from our production servers within the following days.
– Billing data: kept for 10 years, as required by the French Commercial Code (art. L123-22).
You can delete your account at any time, directly from your account or by emailing us at contact@latouchemusicale.com.
We only share your data with trusted partners, exclusively for the purposes of the service:
– Stripe (secure payment management)
– Google (Analytics, Ads), Meta, TikTok and Microsoft Clarity (audience measurement, browsing analysis and advertising)
– Modal (transcription processing)
– Brevo (sending e-mails)
– HelpCrunch (support chat) and FirstPromoter (affiliate programme)
– Scaleway (application hosting, France)
– MongoDB Atlas, on Amazon Web Services (database, Paris)
– Amazon Web Services (file storage, Paris)
– Hidora (hosting of the latouchemusicale.com website, Switzerland)
We ensure that all our partners comply with RGPD standards and only process your data in accordance with our instructions.
We use cookies and trackers to :
– Keeping the site running smoothly
– Improving the user experience
– Analyze performance and trends
– Targeted advertising
You can change your preferences and manage cookies from your browser settings. For more information, see our Cookie Policy.
Our services are intended for adults.
Minors under the age of 18 must obtain the consent of a parent or legal guardian before creating an account.
If a child has provided personal information without parental consent, we undertake to delete this data on request.
We may update this Privacy Policy to reflect legal or technical developments.
Any changes will be notified to users and published on our site with the date of the update.
Last update : October 2026
