Data protection policy

Updated in August 2022.

At La Touche Musicale, we are committed to protecting your privacy and want you to know how we handle your personal information.We have updated the Music Button service, which includes new settings that give you more control over how Music Button can use and share your personal data.Along with these new settings, we have also updated our Data Protection Policy to provide you with more accurate and transparent information about how La Touche Musicale – as the data controller – collects, uses, shares, maintains and protects your personal data.Please take the time to read this Data Protection Policy carefully. It is important to us that you fully understand:

• The personal data we collect
• Why we use your personal information
• How we share your personal information
• How long we keep your personal data
• How we protect your personal data
• How you can exercise your rights

If you have any questions about this Data Protection Policy, the settings or our use of your personal data, you can contact our Customer Service and/or our Data Protection Officer via the e-mail address contact@latouchemusicale.com. 

Personal information we collect

By “personal data” we mean any data that allows La Touche Musicale to identify you directly or indirectly.Your personal data may be provided directly by you, provided indirectly by third parties (for example, when you subscribe to the La Touche Musicale service via a telecommunications operator), or collected directly by us when you use the La Touche Musicale service. When we ask you to provide your personal information, we indicate which information is required to be collected. Thank you for providing us with complete and accurate data. Providing us with incomplete or inaccurate information may prevent us from providing you with the La Touche Musicale service.Below are the categories of data we collect as part of the La Touche Musicale service, with an indicative list of the data involved for each category.  

Personal information we collect when you subscribe to the La Touche Musicale service

 

Account data

Your login details (email address and password)

Please note that when you register, you may be asked to complete a Google reCAPTCHA, which helps us ensure the security of the La Touche Musicale service. The use of Google reCAPTCHA is subject to Google Privacy Policy and the Google Terms of Service. 

Personal information we collect when you subscribe to a paid package of the La Touche Musicale service

 

Subscription data

Package to which you have subscribed (La Touche Musicale annual, La Touche Musicale semi-annual, La Touche Musicale monthly) Details of the transaction made (date of the transaction, amount paid, currency, method of payment, and if applicable the details of the credit card used: card number, expiration date, verification number)

Personal information we collect when you use the La Touche Musicale service

 

Usage data	Your session history (duration, tracks played, artists, titles, your playing performances) Your favorite contents (artists, titles you like) Your comments and requests via the Userreport form. For more information, please visit privacy policy of Userreport.
Technical data	Information about your device (type of device you use, unique identifier, hardware model, operating system version, hardware and software settings, browser used, cookie or similar technology, system language) Information about your browsing on the La Touche Musicale service (date and time of connection, pages consulted, date and time of consultation, your searches)

Personal information we collect when you contact our Customer Service Department

Query data

Details of your request or complaint (including date, time, subject and content of your request) Content of your exchanges with Customer Service Any other data considered necessary to process your request or complaint

Other data we may collect

Participation data

Data we may collect to enable you to participate in initiatives we organize (e.g., events, contests or satisfaction surveys)

Why we use your personal information

We primarily use your personal information to enable you to enjoy the La Touche Musicale service, but also to fulfill our legal or regulatory obligations. In any case, we do not make any decision based exclusively on automated processing, including profiling, that produces legal effects on you or significantly affects you in a similar way.Additional information about how we use cookies and other similar technologies is available in your cookie settings.

To deliver the La Touche Musicale service

We use your account data, subscription data, usage data and technical data to enable you to enjoy the La Touche Musicale service, including the following features:

• Learning the titles of the music catalog;
• Adding titles to your favorites;
• Display your game performance on each of the titles in your favorites;
• Resume the music at the point where you left off during your last session.

This use of your personal data is necessary to provide you with the La Touche Musicale service, in accordance with the contract that binds us to you. 

To improve, secure and monitor the La Touche Musicale service

We use your account data, subscription data, usage data and technical data for the following purposes:

• Improvement of the existing functionalities of La Touche Musicale service and its overall performance;
• Development of new features and services;
• Ensure the ongoing security, confidentiality, integrity, availability and resiliency of the La Touche Musicale service;
• Measurement and analysis of the audience and use of the La Touche Musicale service.

This use of your personal data is necessary for us to fulfill our legitimate interest in providing the best possible La Touche Musicale service to our users.

To promote the service La Touche Musicale

We use your account data, subscription data, usage data, technical data and participation data for the following purposes:

• To provide you with information on the La Touche Musicale service and its features, as well as on our paid packages and promotional offers;
• To communicate personalized offers to you;
• Allow you to participate in events and contests we organize, and give you the chance to win subscriptions and other prizes;
• Allow you to participate in satisfaction surveys and give us your opinion on the La Touche Musicale service.

This use of your personal data is necessary to enable us to carry out direct marketing actions and improve the La Touche Musicale service, which is in the legitimate interest of La Touche Musicale. 

To serve ads from third-party advertisers (Free Music Touch users only)

We use your account data, subscription data, usage data and technical data to serve you advertisements for partner products and services.These ads can be:

• Communicated by email or notification: We do not send you any advertising for partner products and services by email or notification unless you have consented to it.

 

To manage your Customer Service requests

We use your account data, subscription data, usage data, technical data and query data to manage your customer service requests, for example:

• When you contact our Customer Service for technical or functional support;
• When you want to exercise the rights you have on your personal data.

This use of your personal data is necessary to enable us to comply with our obligations arising from the contract between you and us, or where your rights are concerned, the laws and regulations on the protection of personal data to which La Touche Musicale is subject. 

To manage your payments (paying users only)

We use your account data, subscription data, usage data and technical data for the following purposes:

• Processing your payment;
• Accounting and tax obligations ;
• Fight against fraud, in order to detect and prevent fraudulent payments or fraudulent use of the La Touche Musicale service.

This use of your personal data is necessary to enable us to process your payment, in accordance with the contract that binds us to you, to comply with accounting and tax regulations to which La Touche Musicale is subject, as well as to fight against fraud, which is in the legitimate interest of La Touche Musicale. 

How we share your personal information

 

Our data sharing

We share your personal data with the following categories of recipients:

Technical service providers	Storage and hosting platform providers Telecommunications network and service providers Maintenance service providers Security solutions and services providers Providers of data analysis and processing solutions
Marketing providers	Customer relationship management solutions and services providers Agencies and providers of advertising networks and solutions Communication and marketing agencies and service providers Social network operators (such as Facebook, Twitter, Instagram, Snapchat or Pinterest)
Payment providers	Payment solutions and services providers Background check providers
Partners	Sacem (Society of Authors, Composers  and Music Publishers) Product manufacturers
Authorities	Administrative and judicial authorities
Purchasers	Firm or potential purchasers of our company with whom we would enter into negotiations

Please note that some of these recipients are located in countries outside the European Union / European Economic Area, and whose regulations do not ensure a level of protection of personal data equivalent to that provided by Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data (GDPR).Most of these non-European Union / European Economic Area recipients are located in the United States of America and have certified that they comply with the EU-U.S. Privacy Shield agreement, which was designed by the U.S. Department of Commerce and the European Commission to provide companies on both sides of the Atlantic with a mechanism for complying with data protection requirements when personal data is transferred from the European Union and Switzerland to the United States, in order to support transatlantic trade.For recipients who are not located in the European Union / European Economic Area, or who are not located in a country with a level of data protection considered adequate (Article 45 of the GDPR), or who are not compliant with the EU-U.S. Privacy Shield agreement, we would take all necessary steps to ensure that they provide appropriate safeguards, such as implementing the standard contractual clauses defined by the European Commission (Article 46.2 of the GDPR).For more information on cross-border data flows, please contact our Data Protection Officer.

Your data sharing

When you use The Musical Touch service, you have the option to:

• Connect third-party devices to your user account, such as pianos, keyboards, synthesizers or connected speakers, smartphone, tablet and computer;

You can manage your profile in your settings. 

How long we keep your personal data

 We keep your personal data for no longer than is necessary for the purposes for which we collect and use it.The specific periods for which we retain your personal data are detailed below:

Purpose	Data	Conservation
Delivering the service La Touche Musicale	Account data Subscription data Usage data Technical data	Duration of your registration on the La Touche Musicale service, then archiving up to 5 years (except for cookies which are kept for up to 25 months)
Improve, secure and monitor the La Touche Musicale service	Account data Subscription data Usage data Technical data	Duration of your registration on the La Touche Musicale service, then archiving up to 5 years (except for cookies which are kept for up to 25 months)
Promote the La Touche Musicale service	Account data Subscription data Usage data Technical data	Up to 3 years after the end of your registration on the La Touche Musicale service (except for cookies which are kept for up to 25 months)
Serve ads from third-party advertisers	Account data Subscription data Usage data Technical data	Duration of your registration on the La Touche Musicale service, then archiving for up to 3 years (except for cookies which are kept for up to 25 months)
Manage your customer service requests	Account data Subscription data Usage data Technical data Query data	Duration of the management of your request, then archiving up to 5 years
Manage your payments	Account data Subscription data Usage data Technical data	Duration of your subscription to La Touche Musicale service, then archiving for up to 10 years

How we protect your personal data

We implement measures to protect your personal data from unauthorized access, use and disclosure, including the following:

• We implement and maintain advanced technical measures to ensure that your personal data is stored and used in a confidential and secure manner;
• We restrict and limit access to your personal data, and monitor who accesses, uses and transfers your personal data;
• Employees who have access to your personal data are required to comply with our internal data protection policy and their confidentiality obligations;
• The partners and service providers with whom we share your personal data are required to comply with any applicable privacy and data protection obligations.

 

How you can exercise your rights

In accordance with the applicable laws and regulations on the protection of personal data, you have the right to:

• Access, rectify and delete your personal data;
• Restricting and objecting to their processing;
• Tell us you do not wish to receive commercial information;
• In some cases, request that your personal data be transmitted to third parties;
• To the extent that the processing of your personal data is based on your consent, withdrawing such consent shall not affect the lawfulness of the processing of your data prior to such withdrawal;
• In some countries, define your wishes regarding the retention, deletion and disclosure of your personal data after your death.

We are committed to allowing you to exercise the rights you have over your data:

• You can exercise some of these rights directly in your settings, for example the rights of rectification and deletion of your personal data;
• To exercise other rights (access or portability of your data, restriction or opposition to the processing of your personal data), please contact us via email contact@latouchemusicale.com.

Please note that we reserve the right to verify your identity before responding to your request.If you are not completely satisfied with our response, you have the right to complain to the relevant data protection authority. 

Association with GAR and the Ministry of Education

The department ensures the protection of personal data for access to resources produced by students and teachers.The GAR is a data processing system of the Ministry of Education. GAR data processing is under the sole responsibility of the Minister of National Education. Heads of schools are therefore not required to enter this processing in their registers as they do not determine the purposes and means of the processing.For more information, we invite you to consult the RGPD Information page of the GAR. 

Changes to our Data Protection Policy

We regularly review the compliance of our Data Protection Policy (at least once a year), in particular to ensure that it is in line with new legislation and regulations on the protection of personal data.