With the development of new communication tools and the diversification of our services, we attach particular importance to the protection of your privacy. The present Privacy Policy describes how La Touche Musicale SAS, a French company based at 32 boulevard du Port, 95000 CERGY, collects, uses, protects and shares your personal data when you use our music transcription services (PianoConvert, GuitarConvert, BandConvert, SingConvert and any other transcription Service provided by La Touche Musicale) and piano learning services (PianoGo and any other learning Service provided by La Touche Musicale).
We undertake to respect the confidentiality of your personal information and to process it in accordance with current regulations, in particular the General Data Protection Regulation (RGPD) and the French Data Protection Act (Loi Informatique et Libertés).
We collect different types of data depending on the services used:
We collect the following information when you use our services:
– E-mail address (when creating a user account)
– Last name and first name (if entered by user)
– Payment information (managed via Stripe, we do not store any banking data)
– Audio, video or MIDI files (for transcription and learning services)
– Usage history (transcriptions made, songs learned, preferences)
When you browse our sites and applications, we may automatically collect certain data via cookies and similar technologies:
– IP address
– Browsing data (pages viewed, actions taken)
– Type of device and browser used
– Connection data
We also use analytical cookies (Google Analytics, Facebook Pixel) to understand the use of our services and improve the user experience. To find out more, see our Cookie Policy.
We use your data for the following purposes:
– Creating and managing your user account
– Access to transcription and learning services
– Payment and subscription management
– Personalized user experience (recommendations, transcript storage)
– Customer support and technical assistance
– Marketing and promotional information (with your consent)
– Service analysis and improvement (anonymized statistics)
Your data will never be sold to third parties.
In accordance with the GDPR, you have the following rights regarding your personal data:
– Right of access: obtain a copy of the data held on you
– Right of rectification: correct inaccurate information
– Right to erasure (“right to be forgotten”): request the deletion of your data
– Right to portability: retrieve your data in a structured format
– Right to object: refuse the use of your data for marketing purposes
– Right to restrict processing: temporarily restrict the use of your data
You can exercise these rights by contacting us at :
📧 contact@latouchemusicale.com
📍 32 boulevard du Port, 95000 Cergy, France
We will respond to all requests within a maximum of 30 days.
We implement strict security measures to protect your information:
– SSL protocol (encryption of data in transit)
– Firewall and access control
– Password encryption (no plaintext passwords stored)
– Payment security via Stripe
– Regular data backup
However, no data transmission over the Internet is completely secure. In the event of a data breach, we will inform the users concerned and the relevant authorities as soon as possible.
We retain your personal data for as long as is necessary for the purposes described above:
– User account data: retained as long as your account is active. Deleted after 12 months of inactivity.
– Files submitted for transcription: temporarily stored for 30 days to allow the User time to upload files, then automatically deleted from La Touche Musicale servers.
– Billing data: kept for 6 years, in accordance with accounting requirements.
You can delete your account at any time by emailing us at contact@latouchemusicale.com.
We only share your data with trusted partners, exclusively for the purposes of the service:
– Stripe (secure payment management)
– Google Analytics & Facebook Pixel (traffic analysis and marketing performance)
– OVH hosting (secure data storage)
– MongoDB (database)
We ensure that all our partners comply with RGPD standards and only process your data in accordance with our instructions.
We use cookies and trackers to :
– Keeping the site running smoothly
– Improving the user experience
– Analyze performance and trends
– Targeted advertising
You can change your preferences and manage cookies from your browser settings. For more information, see our Cookie Policy.
Our services are intended for adults.
Minors under the age of 18 must obtain the consent of a parent or legal guardian before creating an account.
If a child has provided personal information without parental consent, we undertake to delete this data on request.
We may update this Privacy Policy to reflect legal or technical developments.
Any changes will be notified to users and published on our site with the date of the update.
Last update : February 2024
PianoConvert
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PianoGo