{"id":30061,"date":"2022-06-08T17:54:11","date_gmt":"2022-06-08T15:54:11","guid":{"rendered":"https:\/\/latouchemusicale.com\/juridique\/privacy-policy\/"},"modified":"2026-10-06T10:07:50","modified_gmt":"2026-10-06T08:07:50","slug":"privacy-policy","status":"publish","type":"juridique","link":"https:\/\/latouchemusicale.com\/en\/legal\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"30061\" class=\"elementor elementor-30061 elementor-10434\" data-elementor-post-type=\"juridique\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cca0e9 e-flex e-con-boxed e-con e-parent\" data-id=\"8cca0e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36a8db3 elementor-widget elementor-widget-spacer\" data-id=\"36a8db3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22a9c6f e-flex e-con-boxed e-con e-parent\" data-id=\"22a9c6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div data-dce-text-color=\"#4C4C4C\" class=\"elementor-element elementor-element-87b59d9 elementor-widget elementor-widget-global elementor-global-19665 elementor-widget-sp-breadcrumbs\" data-id=\"87b59d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sp-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav  aria-label=\"breadcrumb\"><ol class=\"breadcrumb\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li class=\"breadcrumb-item active\" aria-current=\"page\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\">Home<\/span><meta itemprop=\"position\" content=\"1\"><\/li><\/ol><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a02324a elementor-widget elementor-widget-heading\" data-id=\"a02324a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f87498 elementor-widget elementor-widget-spacer\" data-id=\"6f87498\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c4abf1 e-flex e-con-boxed e-con e-parent\" data-id=\"5c4abf1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d42321 elementor-widget elementor-widget-text-editor\" data-id=\"1d42321\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"p1\">Introduction<\/h2><p class=\"p3\">With the development of new <span class=\"s1\">communication<\/span> tools and the diversification of our services, we attach particular importance to the protection of your privacy. The present Privacy Policy describes how La Touche Musicale SAS, a French company based at 32 boulevard du Port, 95000 CERGY, collects, uses, protects and shares your personal data when you use our music <span class=\"s1\">transcription<\/span> services (PianoConvert, GuitarConvert, BandConvert, SingConvert and any other transcription Service provided by La <span class=\"s1\">Touche<\/span> Musicale) and piano learning services (PianoGo and any other learning Service provided by La Touche Musicale). <\/p><p class=\"p3\">We <span class=\"s1\">undertake<\/span> to respect the confidentiality of your personal information and to process it in accordance with current regulations, in particular the General Data <span class=\"s1\">Protection<\/span> Regulation (RGPD) and the French Data Protection Act (Loi Informatique et Libert\u00e9s).<\/p><h2 class=\"p1\">1. Collection of personal information<\/h2><p class=\"p3\">We collect different types of data depending on the services used:<\/p><h3 class=\"p4\">1.1. Information collected directly from you<\/h3><p class=\"p3\">We collect the following information when you use our services:<\/p><p class=\"p5\">&#8211; E-<span class=\"s1\">mail<\/span> address (when creating a user account)<\/p><p class=\"p5\">&#8211; <span class=\"s1\">Last<\/span> name and first name (if entered by user)<\/p><p class=\"p6\"> &#8211; <span class=\"s2\">Payment<\/span> <span class=\"s2\">information<\/span> (<span class=\"s2\">managed<\/span> via <span class=\"s2\">Stripe<\/span>, we do not store any banking data)<\/p><p class=\"p5\">&#8211; <span class=\"s1\">Audio<\/span>, video or MIDI files (for transcription and learning services)<\/p><p class=\"p5\">&#8211; <span class=\"s1\">Usage<\/span> history (transcriptions made, songs learned, preferences)<\/p><h3 class=\"p4\">1.2. Information collected automatically<\/h3><p class=\"p3\">When you browse our sites and applications, we may automatically collect certain data via cookies and similar <span class=\"s1\">technologies<\/span>:<\/p><p class=\"p5\">&#8211; IP address<\/p><p class=\"p5\">&#8211; Browsing data (pages viewed, actions taken)<\/p><p class=\"p5\">&#8211; Type of device and browser used<\/p><p class=\"p5\">&#8211; Connection data<\/p><p class=\"p3\">We also use audience measurement, browsing analysis, support and advertising cookies and trackers (Google Analytics, Google Ads, Microsoft Clarity, Meta, TikTok, HelpCrunch, FirstPromoter, Brevo) to understand how our services are used, improve the user experience and measure our campaigns. To find out more, see our <span class=\"s1\">Cookie Policy<\/span>.<\/p><h2 class=\"p1\">2. Purpose of data collection<\/h2><p class=\"p3\">We use your data for the following purposes:<\/p><p class=\"p4\"> &#8211; <span class=\"s1\">Creating<\/span> and managing your user account<\/p><p class=\"p4\"> &#8211; <span class=\"s1\">Access<\/span> to transcription and learning services<\/p><p class=\"p4\"> &#8211; <span class=\"s1\">Payment<\/span> and subscription management<\/p><p class=\"p5\">&#8211; <span class=\"s2\">Personalized<\/span> user experience (recommendations, transcript storage)<\/p><p class=\"p4\"> &#8211; <span class=\"s1\">Customer<\/span> support and technical assistance<\/p><p class=\"p4\"> &#8211; <span class=\"s1\">Marketing<\/span> and promotional information (with your <span class=\"s1\">consent<\/span>)<\/p><p class=\"p4\"> &#8211; <span class=\"s1\">Service<\/span> analysis and improvement<\/p><p class=\"p3\"><span class=\"s2\">Your<\/span> data will never be sold to third parties.<\/p><h2 class=\"p1\">3. User rights<\/h2><p class=\"p3\">In accordance with the <span class=\"s1\">GDPR<\/span>, you have the following rights regarding your personal data:<\/p><p class=\"p4\">&#8211; <span class=\"s1\">Right<\/span> of access: obtain a copy of the data held on you<\/p><p class=\"p4\">&#8211; <span class=\"s1\">Right<\/span> of rectification: correct inaccurate information<\/p><p class=\"p4\">&#8211; <span class=\"s1\">Right<\/span> to erasure (\u201cright to be forgotten\u201d): request the deletion of your data<\/p><p class=\"p4\">&#8211; <span class=\"s1\">Right<\/span> to portability: retrieve your data in a structured format<\/p><p class=\"p4\">&#8211; <span class=\"s1\">Right<\/span> to object: refuse the use of your data for marketing purposes<\/p><p class=\"p4\">&#8211; <span class=\"s1\">Right<\/span> to restrict processing: temporarily restrict the use of your data<\/p><p class=\"p3\">You can exercise these rights by contacting us at :<\/p><p class=\"p5\"><span class=\"s2\">\ud83d\udce7<\/span> contact@latouchemusicale.com<\/p><p class=\"p5\"><span class=\"s2\">\ud83d\udccd<\/span> 32 boulevard du Port, 95000 Cergy, France<\/p><p class=\"p3\">We will respond to all requests within a maximum of 30 <span class=\"s1\">days<\/span>.<\/p><h2 class=\"p1\">4. Data security<\/h2><p class=\"p3\">We implement strict security measures to protect your information:<\/p><p class=\"p4\">&#8211; <span class=\"s1\">SSL<\/span> protocol (encryption of data in transit)<\/p><p class=\"p5\"> <span class=\"s2\">&#8211; <\/span>Firewall and access control<\/p><p class=\"p4\">&#8211; <span class=\"s1\">Password<\/span> encryption (no plaintext passwords stored)<\/p><p class=\"p5\"> <span class=\"s2\">&#8211;<\/span> Payment security via Stripe<\/p><p class=\"p5\"> <span class=\"s2\">&#8211;<\/span> Regular data backup<\/p><p class=\"p3\">However, no <span class=\"s1\">data<\/span> transmission over the Internet is completely secure. In the event of a data breach, we will inform the users concerned and the relevant authorities as soon as possible. <\/p><h2 class=\"p1\">5. Data retention<\/h2><p class=\"p3\">We retain your personal data for as long as is <span class=\"s1\">necessary<\/span> for the purposes described above:<\/p><p class=\"p4\">&#8211; <span class=\"s1\">User account data<\/span>: kept for as long as your account exists.<\/p><p class=\"p4\">&#8211; <span class=\"s1\">Files<\/span> submitted for transcription and their results: available in your account for 30 days so that you can download them, then deleted from our production servers within the following days.<\/p><p class=\"p4\">&#8211; <span class=\"s1\">Billing<\/span> data: kept for 10 years, as required by the French Commercial Code (art. L123-22).<\/p><p class=\"p3\">You can <span class=\"s1\">delete<\/span> your account at any time, directly from your account or by emailing us at contact@latouchemusicale.com.<\/p><h2 class=\"p1\">6. Sharing data with third parties<\/h2><p class=\"p3\">We only share your data with trusted partners, exclusively for the purposes of the service:<\/p><p class=\"p4\">&#8211; <span class=\"s1\">Stripe<\/span> (secure payment management)<\/p><p class=\"p4\">&#8211; Google (Analytics, Ads), Meta, TikTok and Microsoft Clarity (audience measurement, browsing analysis and advertising)<\/p><p class=\"p4\">&#8211; Modal (transcription processing)<\/p><p class=\"p4\">&#8211; Brevo (sending e-mails)<\/p><p class=\"p4\">&#8211; HelpCrunch (support chat) and FirstPromoter (affiliate programme)<\/p><p class=\"p4\">&#8211; Scaleway (application hosting, France)<\/p>\n<p class=\"p4\">&#8211; MongoDB Atlas, on Amazon Web Services (database, Paris)<\/p>\n<p class=\"p4\">&#8211; Amazon Web Services (file storage, Paris)<\/p>\n<p class=\"p4\">&#8211; Hidora (hosting of the latouchemusicale.com website, Switzerland)<\/p><p class=\"p3\">We ensure that all our partners comply with <span class=\"s1\">RGPD<\/span> standards and only process your data in accordance with our instructions.<\/p><h2 class=\"p1\">7. Use of cookies<\/h2><p class=\"p3\">We use cookies and <span class=\"s1\">trackers<\/span> to :<\/p><p class=\"p4\"> &#8211; <span class=\"s2\">Keeping<\/span> the site running smoothly<\/p><p class=\"p4\"> &#8211; <span class=\"s2\">Improving<\/span> the user experience<\/p><p class=\"p4\"> &#8211; <span class=\"s2\">Analyze<\/span> performance and trends<\/p><p class=\"p4\"> &#8211; <span class=\"s2\">Targeted<\/span> advertising<\/p><p class=\"p3\">You can change your <span class=\"s1\">preferences<\/span> and manage cookies from your browser settings. For more information, see our Cookie <span class=\"s1\">Policy<\/span>. <\/p><h2 class=\"p1\">8. Protection of minors<\/h2><p class=\"p3\">Our <span class=\"s1\">services<\/span> are intended for <span class=\"s1\">adults<\/span>.<\/p><p class=\"p4\">Minors under the age of 18 must obtain the <span class=\"s2\">consent<\/span> of a parent or legal guardian before creating an account.<\/p><p class=\"p4\">If a child has provided personal information without parental consent, we undertake to delete this data on <span class=\"s2\">request<\/span>.<\/p><h2 class=\"p1\">9. Changes to the privacy policy<\/h2><p class=\"p3\">We may update this Privacy <span class=\"s1\">Policy<\/span> to reflect legal or technical developments.<\/p><p class=\"p3\">Any changes will be <span class=\"s1\">notified<\/span> to users and published on our site with the date of the <span class=\"s1\">update<\/span>.<\/p><p class=\"p1\">Last update : October 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":26253,"template":"","class_list":["post-30061","juridique","type-juridique","status-publish","has-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/latouchemusicale.com\/en\/wp-json\/wp\/v2\/juridique\/30061","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/latouchemusicale.com\/en\/wp-json\/wp\/v2\/juridique"}],"about":[{"href":"https:\/\/latouchemusicale.com\/en\/wp-json\/wp\/v2\/types\/juridique"}],"version-history":[{"count":2,"href":"https:\/\/latouchemusicale.com\/en\/wp-json\/wp\/v2\/juridique\/30061\/revisions"}],"predecessor-version":[{"id":147057,"href":"https:\/\/latouchemusicale.com\/en\/wp-json\/wp\/v2\/juridique\/30061\/revisions\/147057"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/latouchemusicale.com\/en\/wp-json\/wp\/v2\/media\/26253"}],"wp:attachment":[{"href":"https:\/\/latouchemusicale.com\/en\/wp-json\/wp\/v2\/media?parent=30061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}