I don't have a connection cable yet. Which one to choose?

There are two types of cables depending on your piano model. Check the connection at the back of your piano and choose the right cable:

The midi-USB cable

With a circular connection, this cable adapts to certain types of pianos.


The printer-type cable

It is the most used connection on digital pianos. Do you have a printer at home? His cable will do!


How do I connect my piano to the platform?

1 – Visit one of two browsers: Google Chrome or Opera (your piano's connection to the platform won't work on other browsers).

2 – When you first arrive at the learning interface, you must allow the browser to connect your devices at noon (for more information, see "The Noon Authorization on the Browser" section below).


The permission of the data noon on Google Chrome.

3 – Make sure your digital piano has a MIDI connection.

4 – Take your MIDI-USB cable: plug the MIDI cable connector to your piano's MIDI socket, then plug the USB connector into your computer's USB socket. The app doesn't work well on mobile and tablet yet, we are also developing a mobile application that will be released in the coming months. In anticipation of the release of this mobile application, be aware that adapters exist to connect your mobile or tablet to your piano (where to find a mobile and tablet adapter?).

5 – Go to the app's learning interface: press a button on your piano, the same key lights up on your on-screen piano, you're well connected to the app! Now you can use interactive game modes and learn at your own pace.


Allow noon data on the browser and connect your piano to the USB port

Why is my piano not recognized by the platform (orange connection light)?

When you first arrive on The Musical Touch, your piano may not be recognized by the platform. Indeed, when you plug your piano into your computer's USB port, sometimes the connection icon at the bottom right of the interface doesn't turn green, but remains orangconnection-pianoe, as here:

The connection light is orange: the piano is not recognized by the platform.

In this case, it means that the platform does not recognize your piano at all.

But don't panic! It happens a lot. To solve this problem, you need to check the following:

The connections of your cable

If you have a MIDI cable (this doesn't apply to printer-type cables, which have only one connection), make sure it's plugged into your piano as follows: the "IN" of your cable in your piano's "OUT" connector. The reverse is also correct: the "OUT" of your cable in the "IN" connector of your piano. If you connect the "IN" of the cable in the "IN" input of the piano or, conversely, the "OUT" of the cable in the "OUT" of the piano, the connection will not work.

The connections must be reversed: the "IN" in the "OUT" or the "OUT" in the "IN".

The noon permit on the browser

When you first arrive on the learning interface, a notification from the browser asks you to allow the MIDI connection. If you inadvertently clicked "Block" (this often happens), the browser cannot connect your piano. To make sure you've cleared the noon data, check your browser's search bar to see if you have a piano icon with no red cross on it. If you have a red cross on the piano icon like thiicon-google-chrome-not-of-connection-pianos, it means you inadvertently blocked them, as in the following case:

Piano icon with a red cross: the noon data has been blocked on the browser.

If you find yourself in this case, here are the 4 actions to do to re-authorize the noon data on the browse[Le tutoriel suivant a été effectué sur le navigateur Google Chrome et peut être différent sur d’autres navigateurs]r:

1. Go to your account music (any one) and click on the little piano icon with a red cross in your browser's search bar:

Step 1: Click on the piano with the red cross to handle browser permissions.

2. A message appears near the piano icon: now click "Manage":

Step 2: Click "Manage" to open the permissions management window.

3. The browser opens a new window: look at where "app.latouchemusicale.com" is (normally in the "Block" section) and empty your permission data on this website by clicking on the trash can on the right of the "https://app.latouchemusicale.com" link:

Step 3: Click on the trash can to reset permissions on The Musical Touch.

4. Once the data has been emptied, return to the Window of the Musical Touch, which is still open, and reload the page. A message appears at the top left of the interface: now click "Allow":

Step 4: Reload the page and allow the browser to process the noon data.

Once you've allowed the browser to use the noon data, you won't need to do it again and will be able to connect your piano directly to your Next Sessions on your Musical Touch account.

The piano installation pilot

For your piano to be recognized by the computer, you sometimes need to install an installation driver (or "driver") specific to the piano model on your computer. This is increasingly rare because today's pianos have built-in drivers, but this can still happen, especially on older models. This driver will always be available on the manufacturer's website (Yamaha, Korg, Roland, Casio, Kawai, …). Get the instructions for using your piano model (very often downloadable on the internet) to find out more.

Tip: You can find the piano installation driver quite easily on the internet by typing on Google the make and model of your piano followed by "driver" or "pilot installation". Choose drivers on the official website of the manufacturer of your piano brand.

The cable of your piano

Make sure your piano's MIDI connection is connected in USB to your computer and that the hardware is still in working order.

My piano is recognized but nothing happens (green connection light)?

You have managed to connect your piano and it is recognized by the platform. You have the connection light that went grelight-green-piano-connecten, but nothing happens when you press the keys of your piano?

This is most often due to two problems: 

Several devices detected on your computer

Sometimes your computer has multiple devices at the same time. Most often, it's an internal device on your computer, including your sound card. The Musical Key then automatically detects it as the first device plugged in and confuses it with the piano. This happens frequently on systems like Linux (Ubuntu).

That's why we've set up the ability to choose which device will be detected by the platform. This possibility only occurs when multiple devices have been detected simultaneously on the platform.

To change devices and choose your piano, all you need to do is:

1 – Go to your Musical Touch account and click on music (any one).

2 – Once on the learning interface, connect your piano: the connection light at the bottom right of the interface should turn green.

Once the piano is connected, the platform recognizes it and the connection light lights up in green.

3 – Click on the login light: a popup appears in the center of the interface.

4 – In this popup is present the phrase "Change device" (provided that The Musical Touch detects multiple devices on your computer, otherwise this sentence is not present), next to which are arrows to change devices. Click on the arrow and choose your piano.

The device change appears when multiple devices are detected on your computer.

5 – The Musical Touch will then detect the device affected by your piano. Now you can interact with the platform and learn at your own pace!

The connections of your cable

This point has already been mentioned above, but this problem may also occur when your green connection light is activated.

In case you have a MIDI cable (printer-type cables are not affected because they have only one connection), make sure it is connected to your piano as follows: the "IN" of your cable in the "OUT" connector of your piano. The reverse is also good: the "OUT" of your cable in the "IN" connector of your piano. If you connect the "OUT" of the cable in the "OUT" input of the piano or, conversely, the "IN" of the cable in the "IN" of the piano, the connection will not work.


Still no answer to your questions?

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